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Returns & Exchange & Privacy Policy

Incase you find yourself needing to send something back, heres everything you might need to know.

Our Policies

Conditions of Use

1 Conditions of Use

 

Please read these conditions carefully before using the Corkage online shop. By using the Corkage online shop, you signify your agreement to be bound by these conditions.

 

1.10 Privacy

 

Please review our privacy policy, which also governs your use of www.Corkage.co.za, to understand our practices.

 

1.11 Electronic communication

 

When you use any Corkage service or send e-mails to us, you are communicating with us electronically. We will communicate with you by e-mail. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

 

1.13 Trademarks

 

Graphics, logos, page headers, button icons, scripts, and service names included in or made available through Corkage are trademarks of Corkage. Corkages' trademarks may not be used in connection with any product or service that is not Corkages’, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Corkage.

 

1.14 Licence and access

 

Subject to your compliance with these Conditions of Use and applicable service terms and your payment of any applicable fees, Corkage grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of www.corkage.co.za. This licence does not include any resale or commercial use of any Corkage products or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of Corkage or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any service terms are reserved and retained by Corkage. www.corkage.co.za may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Corkage without our express written consent. You may not use any meta tags or any other “hidden text” utilising Corkages’ names or trademarks without our express written consent.

You may not misuse www.corkage.co.za. You may use www.corkage.co.za only as permitted by law. The licences granted by Corkage terminate if you do not comply with these Conditions of Use.

 

1.15 Your account

 

If you use a www.corkage.co.za account you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the log in area of the website.

You must not use any www.corkage.co.za: (i) in any way that causes, or is likely to cause, www.corkage.co.za, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

 

1.16 Intellectual property claims

 

Corkage respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us.

 

1.17 Our liability

 

We will do our utmost to ensure that availability of www.corkage.co.za will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to www.corkage.co.za may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Corkage will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using www.corkage.co.za.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

 

1.18 Alterations to service or amendments to conditions of use

 

We reserve the right to make changes to www.corkage.co.za, policies, terms and conditions including these Conditions of Use at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use www.corkage.co.za. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

1.19 Waiver

 

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

 

1.21 Our contact details

 

This website is owned and maintained by Corkage.
Contact us via E-Mail: info@corkage.co.za

 

1.22 Notice and procedure for making claims of right infringements

 

If you believe that your rights are being infringed, you may contact us.

Upon receipt of a notice we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defences, all of which are expressly reserved. Furthermore, in submitting a claim, you grant to Corkage the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the claim to the parties involved in the provision of the allegedly infringing content.

Important Warning: giving false, misleading or inaccurate information in claim to ono creations may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

 

1.23 Notice and procedure for defamatory content

 

If you believe that any content on, or within a product advertised for sale on www.corkage.co.za contains a defamatory statement, please notify ono creations immediately by via info@corkage.co.za

Important Warning: giving false, misleading or inaccurate information in the notice to Corkage of defamatory content on www.corkage.co.za may result in civil and criminal liability.

Conditions of Sale

Conditions of Sale

 

These Conditions of Sale govern the sale of products by Corkage to you.

Please read these conditions carefully before placing an order with Corkage. By placing an order with Corkage, you signify your agreement to be bound by these conditions.

 

2.1 Our contract

 

Your order is an offer to Corkage to buy the product(s) in your order. When you place an order to purchase a product from www.corkage.co.za, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we’ve dispatched the product to you (the “Dispatch Confirmation “). Your contract is with Corkage South Africa. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our Dispatch Confirmation if an electronic invoice is available.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

 

2.2 Payment

 

For payment of services on www.corkage.co.za we use Payfast. Upon entering into a contract with Corkage and placing an order you automatically consent on using Payfast services according to their Terms & Conditions of Use for payment of the order.

The payment services by Payfast are a third party involvement, and Corkage has no influence over privacy policies of this service. We are not liable for any issues related to payment occurring while using Payfast to pay for www.corkage.co.za products. However, if you experience difficulties you can contact us on info@corkage.co.za and we will do our best to assist you to solve the issue.

 

2.3 Right of cancellation, exceptions and voluntary returns guarantee

 

2.3.1 Statutory Right

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).

You must inform us (Corkage) of your decision to cancel your order. You may submit your request via E-Mail to info@corkage.co.za. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item.

The cost for return shipping will be borne by you.

2.3.2 Effects of cancellation

We will reimburse all payments received from you for the goods purchased no later than 10 days from the day on which we received the goods in perfect condition back in our offices. We will use the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement.

Note that you must send back the goods no later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning these goods. We cannot return the money if the goods were damaged during handling or shipping back to us.

2.3.3 Exceptions to the right of cancellation

The right of cancellation does not apply to:

  • goods without defects but clearly already used or worn outdoors (stained etc.)
  • goods damaged by external force within the first 14 days after receipt of the goods (damage not due to a fault in the product but use of the product)

 

2.4 Pricing and availability

 

Unless stated otherwise all products included by us on the website area are available for sale. As we process your order, we will inform you by e-mail as soon as possible should any products you order be unavailable and you will either be told an estimated availability date or have the possibility to cancel and not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are only estimates. They are not guaranteed delivery times and should not be relied upon as such.

 

2.5 Product information

 

We make sure that product information on our website is correct and details about certifications of materials and fabrics are valid at the time of purchase. If you find any incorrect product information, please contact us at info@corkage.co.za

 

2.6 Customs

 

When ordering products from Corkage for delivery outside of South Africa you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Corkage, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

 

2.7 Our liability

 

Corkage and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

 

2.8 Amendments to the conditions of sale

 

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

 

2.9 Waiver

 

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

 

2.11 Our contact details

 

Please contact us on info@corkage.co.za

Privacy Policy

Corkages privacy policy

At Corkage, we value your privacy and we are committed to protecting your personal data. The purpose of this Policy is to provide you with information about how and why Corkage collects and processes your personal data when you visit this website (regardless of where you visit it from) and/or when you sign up to our newsletters, subscribe to any of our publications, inquire about our services, take part in a survey or otherwise interact with us through this website.

 

Types of Data Collected

 

Among the types of Personal Data that Corkage collects, by itself or through third parties, there are: email address, Cookies, Usage Data, first name, last name and Email.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using the platforms of Corkage.

All Data requested by Corkage is mandatory and failure to provide this Data may make it impossible for Corkage to provide its services. In cases where Corkage specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service.

Any use of Cookies – or of other tracking tools – by Corkage or by the owners of third-party services used by this Corkage serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through Corkage and confirm that they have the third party’s consent to provide the Data to the Owner.

 

Mode and place of processing the Data

 

Methods of processing
The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place
The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

 

The use of the collected Data

 

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Contacting the User, Interaction with external social networks and platforms, Registration and authentication, Access to third party services’ accounts, Handling payments, Infrastructure monitoring, Interaction with live chat platforms, Remarketing and behavioral targeting, Managing contacts and sending messages, Analytics, Displaying content from external platforms, Commercial affiliation, Interaction with support and feedback platforms, User database management, Managing support and contact requests and Hosting and backend infrastructure.

The Personal Data used for each purpose is outlined in the specific sections of this document.

 

Detailed information on the processing of Personal Data

 

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Contacting the User, Interaction with external social networks and platforms, Registration and authentication, Access to third party services’ accounts, Handling payments, Infrastructure monitoring, Interaction with live chat platforms, Remarketing and behavioural targeting, Managing contacts and sending messages, Analytics, Displaying content from external platforms, Commercial affiliation, Interaction with support and feedback platforms, User database management, Managing support and contact requests and Hosting and backend infrastructure.

The Personal Data used for each purpose is outlined in the specific sections of this document.

 

Cookie Policy

 

Corkages uses Cookies.

Activity regarding the saving of preferences, optimisation, and statistics Corkage uses Cookies to save browsing preferences and to optimise the User’s browsing experience. Among these Cookies are, for example, those to set the language and the currency or for the management of first party statistics employed directly by the Owner of the site.

Legal information
Notice to European Users: this privacy statement has been prepared in fulfilment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

This privacy policy relates solely to Corkage Platforms.

 

Analytics

 

Google AdWords conversion tracking, Google Analytics with anonymized IP, Display Advertising extension for Google Analytics Personal Data: Cookies and Usage Data

Google Analytics with anonymized IP (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of ono creations platforms, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network. This integration of Google Analytics anonymizes your IP address. It works by shortening Users’ IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
Personal Data collected: Cookies and Usage Data.

Display Advertising extension for Google Analytics (Google Inc.)
Google Analytics on Corkage Platforms might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.
Personal Data collected: Cookies and Usage Data.

User ID extension for Google Analytics (Google Inc.)
Google Analytics on Corkage Platforms makes use of a feature called User ID. This setup allows for a more accurate tracking of Users by associating that User with the same ID over various sessions and devices. It is set up in a way that doesn’t allow Google to personally identify an individual or permanently identify a particular device.
The User ID extension might make it possible to connect Data from Google Analytics with other Data about the User collected by Corkage.
The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner. Contact the Owner via the email address provided in this privacy policy to object to the aforementioned tracking as well.
Personal Data collected: Cookies.

 

Mailing List or Newsletter

 

This type of services makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

Personal Data: name and email address

Place of processing: US – Google for business: Privacy Policy

 

Managing contacts and sending messages

 

This type of services allows Corkage to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).


Interaction with live chat platforms
This type of services allows Users to interact with third party live chat platforms directly from the pages of Corkage, for contacting and being contacted by this Corkage support service. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

Wix Chat
Personal Data: Cookies, Name and Usage Data
Place of processing: US – WIX: Privacy Policy

Remarketing and behavioural targeting
This type of service allows Corkage and its partners to inform, optimise and serve advertising based on past use of Corkage Platforms by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity.

AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioural targeting service provided by Google Inc. that connects the activity of Corkage platforms with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy PolicyOpt Out

Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a Remarketing and Behavioural Targeting service provided by Facebook, Inc. that connects the activity of Corkage Platforms with the Facebook advertising network.
Personal Data collected: Cookies and email address.
Place of processing: US – Privacy PolicyOpt Out

Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a Remarketing and Behavioural Targeting service provided by Facebook, Inc. that connects the activity of Corkage platforms with the Facebook advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy PolicyOpt Out

Remarketing through Google Analytics for Display Advertising (Google Inc.)
Google Analytics for Display Advertising is a remarketing and behavioural targeting service provided by Google Inc. that connects the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: US – Privacy PolicyOpt Out

 

Hosting and backend infrastructure

 

This type of service has the purpose of hosting data and files that enable Corkage to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of Corkage. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

 

Handling payments

 

Payment processing services enable Corkage to process payments by credit card, bank transfer or other means. To ensure greater security, Corkage shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Personal Data: various types of Data as specified in the privacy policy of the service

 

Further information about Personal Data

 

Further rights of the Users
We don’t sell or rent Users’ Data to any third parties for any purpose. The only uses of Data are those highlighted in this policy. Users are the only owner of their Data and can request modification or deletion at any time.

Additional information about Data collection and processing
Legal action: The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of Corkage Platforms or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, Corkage may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance
For operation and maintenance purposes, Corkage and any third-party services may collect files that record interaction with Corkage Platforms (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.
Corkage Platforms does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using Corkage Platforms and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Your legal rights
Under certain circumstances, and depending on your location you have rights under applicable data protection laws in relation to your personal data.

Request access to your personal data
This right enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing such personal data. In order to comply with your request, we may ask you to verify your identity.

Request correction of your personal data
This right enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data that you provide to us.

Request erasure of your personal data
This right enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it or where applicable law requires erasure. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to the processing of your personal data
If there is something about your particular circumstance that makes you want to object to processing on this ground as you feel it adversely affects your fundamental rights and freedoms please contact us. In some instances, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing your personal data
This right enables you to ask us to suspend the processing of your personal data in the following scenarios:
• if you want us to establish the data’s accuracy;
• where our use of the data is unlawful but you do not want us to erase it;
• where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request transfer of your personal data
We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to withdraw consent
You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

30 DAYS SATISFACTION GUARANTEE:

We hope you will be completely satisfied with every product purchased from our website,
but if for any reason you are not, simply return the product to us – hassle free.  

HOW TO RETURN OR EXCHANGE AN ITEM?

Please email us.

Once submitted, we will be in contact with you usually within the same business day.

For exchanges:
After inspection, a replacement item(s) will be issued and will be shipped.
If your item fails to be in perfect condition, we will contact you with your options to proceed.

For refunds: 
After inspection, the return is then processed and a refund will be issued.
You should see the credit on your account within 3-5 business days.
If your item fails to meet your return criteria, we will contact you with your options to proceed.

If, for some reason, goods are damaged:

If there is a damaged or faulty item, upon product arrival, we kindly ask for you to provide us with photographic proof, which you can send to info@corkage.co.za. Once assessed we will either replace the item, credit the customer to the value of transaction for purchased item, to be used up to 6 months from credit issued.  

 

How long does it take to process a return?
Once the returned product arrives in our warehouse, it may take 1-2 business days to process.

It normally does not take this long, however in some cases it may.

 

As per company policy, the customer is responsible for the Shipping back to our warehouse for their return/exchange.
Please note: All returned packages must be sent with a tracking number.
Corkage cannot be held responsible for any returned packages. Packages can be sent without tracking at your own risk.

Fast delivery

You should receive your Corky goodness within

3 - 5days of ordering.

30-days return

If you are unhappy with your product, you are able to return it within 30 Days of Purchase.

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We pride ourselves on our customer service and simply being reasonable people.

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